Terms of Service

Last Updated: February 2026

1. Overview and Parties

1.1 Service Provider

EVisaPlatform.com is a multi-tenant Software-as-a-Service (SaaS) platform provided by Paragon Management ("We," "Us," "Our," "Provider," or "Company"). The Platform is designed to assist immigration law firms in managing visa cases and related documentation.

1.2 Service Description

The Platform provides web-based case management tools and documentation services specifically designed for immigration law practices. Services are offered in three subscription tiers: Starter ($199/month), Professional ($499/month), and Enterprise ($999/month).

1.3 Customers and Users

These Terms of Service apply to law firms and immigration practices ("Customers") that enter into a subscription agreement with Paragon Management. Individual attorneys, paralegals, administrative staff, and other personnel of a Customer who access the Platform are "Users."

1.4 Agreement to Terms

By creating an account, accessing the Platform, or using any services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional policies or agreements we provide. If you do not agree to these terms, you may not use the Platform.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use the Platform, you must:

• Be a representative of a law firm, immigration practice, or legal service provider licensed to practice immigration law
• Be at least 18 years of age and of legal age to enter into binding agreements in your jurisdiction
• Have the authority to bind your organization to these Terms
• Not be prohibited from using the Platform under applicable laws or regulations
• Maintain an active subscription with Paragon Management

2.2 Account Registration

Customers must register an account by providing accurate, complete, and truthful information, including:

• Law firm legal name and business address
• Contact person and email address
• Valid billing information
• Billing and payment details (processed securely via Stripe)

2.3 User Access Credentials

Each User must create individual login credentials. Customers are responsible for:

• Maintaining the confidentiality of all passwords and login credentials
• Notifying us immediately of any unauthorized access or security breach
• Ensuring only authorized personnel have access to Platform accounts
• Monitoring User activity and managing User access permissions

2.4 Account Security

Customers and Users assume full responsibility for all activities conducted through their accounts. We are not liable for unauthorized access resulting from User negligence or failure to maintain password security.

3. Subscription Plans and Pricing

3.1 Subscription Tiers

EVisaPlatform.com offers three subscription plans with the following features and pricing:

Plan	Price	Key Features	Users
Starter	$199/month	Core case management, Document storage, Basic reporting	Up to 3
Professional	$499/month	Starter features + Advanced workflows, Team collaboration, Custom fields, Priority support	Up to 10
Enterprise	$999/month	Professional features + API access, Dedicated account manager, Custom integrations, SLA guarantee	Unlimited

3.2 Pricing Changes

We reserve the right to modify pricing for new subscriptions with 30 days' written notice. Price changes for existing subscriptions will take effect at the beginning of the next billing cycle. If you do not agree to a price increase, you may cancel your subscription in accordance with Section 3.4.

3.3 Billing Cycle and Payment

Subscription fees are billed monthly in advance. Customers are automatically billed on the anniversary of their subscription start date using the payment method provided. Invoices are sent via email. Customers are responsible for providing valid and current billing information.

3.4 Payment Methods and Processing

We accept payment via:

• Credit Cards: Visa, Mastercard, American Express (2.9% processing fee + $0.30 per transaction)
• ACH Bank Transfers: (0.8% processing fee, capped at $5.00 per transaction)

All payments are processed through Stripe, a PCI Data Security Standard (PCI-DSS) certified payment processor. We do not store complete credit card numbers on our servers.

3.5 Payment Failures and Late Payments

If a payment fails:

• We will attempt to recharge the payment method on file
• A notification email will be sent to the billing contact
• If payment is not received within 7 days, access to the Platform may be suspended
• If payment is not received within 14 days, the subscription may be automatically terminated
• Customers are responsible for any late fees, collection costs, or interest charges imposed by payment processors

3.6 Refunds and Credits

Monthly subscription fees are non-refundable. However, Customers may request a credit if they identify a billing error within 30 days of the invoice date. Refund requests must be submitted to sshah@paragon-mgt.com with supporting documentation. We will review requests and respond within 14 days.

3.7 Overage Fees

Plans with User limits may incur overage fees if the number of active Users exceeds the plan limit. Customers will be notified of overage charges and may upgrade their plan at any time to avoid additional fees.

4. Subscription Commencement, Renewal, and Cancellation

4.1 Subscription Commencement

Subscriptions commence upon payment of the initial subscription fee and acceptance of these Terms. The Customer receives immediate access to Platform features corresponding to their selected subscription tier.

4.2 Automatic Renewal

All subscriptions automatically renew on a monthly basis unless cancelled. By maintaining an active subscription, Customers acknowledge automatic renewal and authorize continued billing on their payment method.

4.3 Cancellation by Customer

Customers may cancel their subscription at any time by:

• Logging into the Platform and selecting "Cancel Subscription" in the Account Settings
• Sending written cancellation notice to sshah@paragon-mgt.com

Cancellations are effective at the end of the current billing period. No refund is provided for the current billing period, but access continues until the end of the period.

4.4 Data Retention After Cancellation

Upon subscription cancellation or expiration:

• The Customer account is immediately marked as inactive
• Customer Data and all case information are retained for 30 days, during which the Customer may export or download data
• After the 30-day grace period, all data is permanently deleted from the Platform
• We recommend Customers maintain their own backups of critical data

4.5 Suspension by EVisaPlatform.com

We may suspend a Customer's access immediately, without notice, if:

• Payment is not received within 14 days of the due date
• The Customer violates Section 5 (Acceptable Use Policy)
• There is evidence of unauthorized access or fraudulent activity
• Legal or regulatory authorities direct us to suspend access
• Continued operation poses a security or legal risk

4.6 Termination by EVisaPlatform.com

We may terminate a Customer's subscription and access to the Platform upon 30 days' written notice, or immediately without notice if:

• The Customer breaches material terms of this Agreement and does not cure the breach within 30 days of notice
• The Customer has two or more failed payment attempts within a 90-day period
• We discontinue the Platform or a significant component of the service (we will provide 60 days' notice in such cases)
• We believe, in good faith, that the Platform is being used unlawfully or harmfully

5. Acceptable Use Policy

5.1 Prohibited Uses

Customers and Users agree NOT to use the Platform for any of the following purposes:

5.1.1 Illegal Activities

• Any activity that violates federal, state, or local laws or regulations
• Fraud, identity theft, or deception
• Money laundering or financing illegal activities
• Unauthorized practice of immigration law by non-licensed individuals

5.1.2 Security and Access Violations

• Unauthorized access or hacking attempts against the Platform
• Attempting to circumvent security measures or access controls
• Sharing login credentials with unauthorized individuals
• Using the Platform to attack, infiltrate, or test the security of other systems
• Attempting to gain unauthorized access to other Customers' data

5.1.3 Data Misuse

• Uploading data not directly related to visa case management
• Storing data for purposes other than providing legal services
• Disclosing beneficiary data or sensitive information to unauthorized third parties
• Using the Platform for data mining or competitive intelligence
• Downloading or exporting data in violation of applicable laws or for improper purposes

5.1.4 System Abuse

• Causing excessive load on Platform servers or infrastructure
• Intentionally disrupting service for other Customers
• Running automated scripts, bots, or scraping tools
• Reverse engineering or decompiling Platform software
• Creating multiple accounts to circumvent usage limits

5.1.5 Content Violations

• Uploading malware, viruses, or other malicious code
• Posting content that is harassing, defamatory, or abusive
• Violating intellectual property rights of third parties
• Uploading content that violates the rights of visa beneficiaries or other individuals

5.2 Monitoring and Enforcement

We monitor Platform usage and may investigate suspected violations of this Acceptable Use Policy. Upon discovery of violations, we may:

• Issue a warning or notice of violation
• Temporarily suspend Platform access
• Permanently terminate the subscription and delete the account
• Report the activity to law enforcement or regulatory authorities
• Pursue civil or criminal legal action as permitted by law

5.3 Customer Responsibility

Customers are solely responsible for the actions and conduct of their Users. Customers must:

• Implement access controls to ensure only authorized Users can access the Platform
• Monitor User activity for violations of this policy
• Promptly notify us of any suspected unauthorized access or violations
• Ensure Users understand their obligations under these Terms

6. Intellectual Property and Ownership

6.1 Platform Ownership

EVisaPlatform.com, including all software, code, design, features, functionality, and technology, is the exclusive property of Paragon Management and is protected by copyright, trademark, and other intellectual property laws.

6.2 Customer Data Ownership

Customers retain full ownership and control of all data, documents, case files, and information uploaded to the Platform ("Customer Data"). Customers grant EVisaPlatform.com a non-exclusive, worldwide, royalty-free license to use Customer Data solely for the purpose of providing the Platform services and as otherwise permitted by applicable law.

6.3 Beneficiary Data Rights

Customers represent and warrant that they have the legal authority to upload Beneficiary Data to the Platform on behalf of visa applicants. Customers are responsible for obtaining necessary consent from beneficiaries for data processing. EVisaPlatform.com does not claim ownership of Beneficiary Data and will not use it for any purpose other than providing services to the Customer.

6.4 Feedback and Suggestions

Any feedback, comments, or suggestions provided by Customers regarding the Platform may be used by EVisaPlatform.com to improve the service without compensation or attribution to the Customer.

6.5 Third-Party Intellectual Property

The Platform may include third-party software, libraries, or components licensed under open-source or proprietary licenses. Customers may not modify, reverse engineer, or remove licenses for third-party components. All third-party intellectual property rights are retained by their respective owners.

7. Service Level Agreement (SLA)

7.1 Uptime Commitment (Enterprise Plans Only)

For Enterprise plan Customers, EVisaPlatform.com commits to maintaining 99.9% uptime on a monthly basis, calculated as:

Uptime % = (Total Minutes - Downtime Minutes) / Total Minutes * 100

7.2 Uptime Calculation

• Uptime is measured from EVisaPlatform.com servers
• Downtime is measured when the Platform is inaccessible to authenticated Users
• Planned maintenance (with 48-hour advance notice) is excluded from downtime calculations
• Downtime caused by Customer actions, network issues, or third-party providers is excluded

7.3 SLA Credits (Enterprise Plans Only)

If uptime falls below 99.9% in a calendar month, the Customer may request SLA credits:

• 99.0% to 99.89% uptime: 10% credit of monthly subscription fee
• 98.0% to 98.99% uptime: 25% credit of monthly subscription fee
• Below 98.0% uptime: 50% credit of monthly subscription fee

7.4 SLA Credit Process

To request SLA credits, the Customer must submit a claim to sshah@paragon-mgt.com within 30 days of the month in which the downtime occurred. Credits are applied to the Customer's account and may be used to offset future subscription fees. Credits are non-transferable and non-refundable.

7.5 SLA Limitations

SLA credits are the Customer's sole remedy for service availability issues. Credits do not apply to:

• Starter and Professional plan Customers
• Outages caused by events beyond our reasonable control (force majeure)
• Outages resulting from Customer misuse or violation of this Agreement

8. Support and Maintenance

8.1 Support Services

EVisaPlatform.com provides customer support to all Customers:

• Starter Plans: Email support, response within 48 business hours
• Professional Plans: Email and priority support, response within 24 business hours
• Enterprise Plans: Dedicated account manager, phone support, response within 4 business hours

8.2 Support Contact

Support inquiries should be directed to: sshah@paragon-mgt.com

8.3 Maintenance Windows

EVisaPlatform.com may perform scheduled maintenance, updates, and upgrades. We will provide at least 48 hours' advance notice of planned maintenance that may cause service interruption. Maintenance is typically scheduled during off-hours (10 PM to 6 AM ET on weekends).

8.4 Security Updates

Critical security updates may be deployed immediately without notice to address active threats or vulnerabilities.

9. Data and Privacy

9.1 Data Processing

Our processing of Customer Data and Beneficiary Data is governed by our Privacy Policy and, for Customers subject to GDPR or CCPA, a separate Data Processing Agreement (DPA).

9.2 Data Export and Portability

Customers may export all data in standard formats (CSV, PDF) at any time through the Platform's export functionality. For data portability requests under GDPR or CCPA, contact sshah@paragon-mgt.com.

9.3 Data Security

EVisaPlatform.com implements industry-standard security measures including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security. Customers should maintain their own backup copies of critical data.

9.4 Backup and Disaster Recovery

We maintain encrypted backup copies of all data for disaster recovery purposes. Backups are retained for up to 90 days. In the event of data loss, we will use reasonable efforts to recover data from backups, but recovery is not guaranteed.

10. API Access (Enterprise Plans)

10.1 API Availability

API access is available exclusively to Enterprise plan Customers. API documentation and credentials are provided during onboarding.

10.2 API Usage Terms

Customers with API access agree to:

• Use the API solely for integrating with the Platform and providing legal services
• Implement reasonable rate limiting and not make excessive API requests
• Protect API credentials and not share them with unauthorized third parties
• Comply with all data security and privacy obligations
• Not reverse engineer, decompile, or modify the API

10.3 API Rate Limits

API requests are subject to rate limits determined by Paragon Management. Customers exceeding reasonable rate limits may have their API access suspended without notice.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. EVISAPLATFORM.COM DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Results

EVisaPlatform.com does not warrant that:

• The Platform will meet your specific needs or expectations
• The Platform will be error-free or uninterrupted
• Defects will be corrected or timely fixed
• Data will not be lost or corrupted
• Use of the Platform will result in approved visa petitions or favorable immigration outcomes

11.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EVISAPLATFORM.COM OR PARAGON MANAGEMENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THESE TERMS, REGARDLESS OF THE CAUSE AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4 Total Liability Limit

THE TOTAL LIABILITY OF EVISAPLATFORM.COM OR PARAGON MANAGEMENT FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY THE CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.

11.5 Exceptions to Liability Limitations

These liability limitations do not apply to:

• Gross negligence or willful misconduct
• Violation of applicable data protection laws (GDPR, CCPA)
• Breaches of confidentiality obligations
• Claims that cannot be waived under applicable law

12. Indemnification

12.1 Customer Indemnification

The Customer agrees to indemnify, defend, and hold harmless EVisaPlatform.com and Paragon Management from any third-party claims, damages, losses, and expenses (including reasonable attorney's fees) arising from:

• Customer's use of the Platform in violation of these Terms
• Customer Data and Beneficiary Data uploaded or maintained by the Customer
• Alleged infringement of third-party intellectual property rights by Customer Data
• Violations of applicable law by the Customer or Users
• Customer's negligence or willful misconduct

12.2 Company Indemnification

EVisaPlatform.com agrees to indemnify and defend the Customer from third-party claims that the Platform, as provided, infringes any valid patent, copyright, or trademark of a third party, provided the Customer:

• Promptly notifies us of the claim
• Grants us sole control of the defense and settlement
• Provides reasonable cooperation in the defense

13. Confidentiality

13.1 Confidential Information

Each party agrees to maintain the confidentiality of non-public information disclosed by the other party, including:

• Customer Data and Beneficiary Data
• Proprietary Platform features and architecture
• Pricing and payment information
• Business plans and strategies

13.2 Permitted Disclosures

Confidential information may be disclosed without consent if required by law, court order, or regulatory authority. The disclosing party will attempt to provide notice to allow the other party to seek protective orders.

14. Disclaimers and Limitations

14.1 Not a Law Firm

EVisaPlatform.com is NOT a law firm and does NOT provide legal advice. The Platform is a case management tool designed to assist licensed immigration attorneys in managing visa cases. Users are responsible for providing legal advice to their clients and ensuring compliance with all applicable immigration laws and regulations.

14.2 No Legal Privilege

Data stored on the Platform may not be protected by attorney-client privilege. Customers should consult with their legal counsel regarding appropriate security measures and compliance with privilege protection requirements.

14.3 No Guarantee of Visa Approval

The Platform is a case management tool only. EVisaPlatform.com does not guarantee or warrant that use of the Platform will result in visa approval, case success, or any particular immigration outcome. Immigration decisions are made solely by U.S. government immigration authorities (USCIS, State Department, etc.) based on statutory criteria and regulations.

15. Compliance with Laws

15.1 GDPR Compliance

For Customers and data subjects located in the European Union or European Economic Area, EVisaPlatform.com complies with the General Data Protection Regulation (GDPR) and requires execution of a Data Processing Agreement.

15.2 CCPA Compliance

For Customers and data subjects in California, EVisaPlatform.com complies with the California Consumer Privacy Act (CCPA) and honors applicable rights as outlined in our Privacy Policy.

15.3 Other Regulations

Customers are responsible for ensuring their use of the Platform complies with all applicable laws and professional regulations, including state bar associations, immigration law regulations, and data protection laws.

16. Term and Termination

16.1 Agreement Term

This Terms of Service agreement is effective upon acceptance and continues for the duration of the Customer's subscription with automatic monthly renewal unless cancelled as described in Section 4.

16.2 Termination for Cause

We may terminate or suspend this Agreement immediately if:

• The Customer violates the Acceptable Use Policy (Section 5)
• The Customer breaches material terms and does not cure within 30 days of notice
• Payment is not received within 14 days of the due date
• We believe, in good faith, that continued service violates law or poses a security risk

16.3 Effect of Termination

Upon termination:

• Customer's access to the Platform is immediately revoked
• Unpaid fees remain due and payable
• Customer Data is retained for 30 days for export/recovery, then permanently deleted
• All obligations regarding confidentiality and indemnification survive termination

17. Modifications to the Agreement

17.1 Amendments

EVisaPlatform.com may modify these Terms of Service at any time. Material changes will be posted on our website with at least 30 days' advance notice. Your continued use of the Platform after the notice period constitutes acceptance of the modified terms. If you do not agree to modifications, you may cancel your subscription.

17.2 Precedence

In case of conflict between these Terms of Service and any other agreement or policy, these Terms shall control, except that a separately executed written agreement between the parties takes precedence over these Terms.

18. Dispute Resolution and Governing Law

18.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of New York, without regard to conflicts of law principles.

18.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the personal jurisdiction and venue of such courts.

18.3 Dispute Resolution

Before initiating legal proceedings, the parties agree to attempt good faith negotiation to resolve disputes. If negotiation fails, disputes may be resolved through mediation or arbitration as mutually agreed.

19. Severability and Waiver

19.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed, and the remaining provisions shall remain in full force and effect.

19.2 Waiver

The failure of either party to enforce any right or provision shall not constitute a waiver of that right or provision. A waiver must be in writing and signed by the waiving party to be valid.

20. Contact Information

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Data Processing Agreement (if applicable), and any other policies or agreements provided on the Platform, constitute the entire agreement between the parties regarding the use of EVisaPlatform.com and supersede all prior negotiations, understandings, and agreements, whether written or oral.

This Terms of Service agreement was last updated in February 2026 and is effective immediately upon posting.